> For the complete documentation index, see [llms.txt](https://book.rochat.ai/rochat_book_en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://book.rochat.ai/rochat_book_en/voice-and-calls.md).

# Voice, character voices and calls

Distinguish voice messages, character voice and calls, check microphone access and troubleshoot audio in Rochat.

Read this guide in: [English](https://book.rochat.ai/rochat_book_en/voice-and-calls) · [繁體中文](https://book.rochat.ai/rochat_book_zh/voice-and-calls) · [日本語](https://book.rochat.ai/rochat_book_ja/voice-and-calls) · [Español](https://book.rochat.ai/rochat_book_es/voice-and-calls) · [한국어](https://book.rochat.ai/rochat_book_kor/voice-and-calls)

A voice message, a character's spoken reply and a live call are different features. Use the controls available on your platform and read any membership or consumption prompt before starting.

## Before using voice

1. Confirm you are in the intended conversation and check which audio control is available.
2. Allow microphone access when you want to record or speak. A browser's site permission and the operating system's microphone permission can both matter.
3. Choose the correct input and output device if your system offers several.
4. Check volume and use headphones if speaker sound is being picked up by the microphone.
5. Start with a short sentence in a quiet room.

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4aMKN1uyxi8aJ6oPNmVQ%2Fuploads%2Fh9vPwFO2qMMqxR7v7Hnf%2Fen-audio-auto-play.jpg?alt=media&#x26;token=9c7525e3-a295-4177-a974-68cb6f07f8d3" alt="Conversation menu with Audio Auto Play off"><figcaption><p>Audio Auto Play is a separate setting; enable it only when you want available audio to play automatically.</p></figcaption></figure>

For a voice message, follow the recording control's send or cancel action; recording and sending are separate steps where the interface provides a preview. For a call, use the explicit call control and its end button rather than assuming closing a panel has ended audio.

## Character voice

Where a character editor offers voice selection, preview the available voice before saving. A voice choice affects audio presentation; it does not replace the personality, dialogue examples or other written instructions that guide the character's text.

## If you cannot hear or be heard

Check microphone permission, muted input, output volume and connected Bluetooth devices. If a browser permission was denied, change it in that site's settings and reopen the audio control. If the feature still fails, note whether the failure happens before recording, after sending or during playback.

Send support your platform, version, approximate time and the error text. You do not need to send a private recording unless it is necessary to demonstrate the issue and you are comfortable sharing it. [Delete an account and understand privacy](https://book.rochat.ai/rochat_book_en/about-rochat/faq/account-faq) links the policy covering uploaded audio and device permissions.

## Related guides

[Rochat on Web, iOS and Android](https://book.rochat.ai/rochat_book_en/platforms) · [Avatars, backgrounds and music](https://book.rochat.ai/rochat_book_en/how-to-create-a-character-on-rochat/create-character-method-1-custom-creation/appearance-and-voice) · [Delete an account and understand privacy](https://book.rochat.ai/rochat_book_en/about-rochat/faq/account-faq) · [Get official Rochat support](https://book.rochat.ai/rochat_book_en/about-rochat/faq)

## Continue in Rochat (external)

[Open a conversation](https://rochat.ai/rochat)

***

Previous: [Create images and group photos](https://book.rochat.ai/rochat_book_en/images-and-group-photos) · Next: [Troubleshoot character chats](https://book.rochat.ai/rochat_book_en/about-rochat/faq/frequently-asked-questions)